Koonote
Support
Need help with Koonote? We're here for questions about recording, transcription, AI summaries, subscriptions, and more.
Contact
Email us at [email protected].
We usually respond within 1–3 business days. Please include your iOS version, app version, and a brief description of the issue.
You can also reach us from the app: Settings → Support or Settings → Suggestions.
What we can help with
- Recording, uploading audio, and note processing
- Transcription, summaries, translation, and AI chat
- Subscriptions, free trial, and restoring purchases
- Bug reports and feature suggestions
- Privacy and data requests
Frequently asked questions
How do I restore my subscription?
Open the subscription page in the app and tap Restore Purchases, or manage your subscription in iOS Settings → Apple ID → Subscriptions.
Why is my note still processing?
Transcription and summary generation can take a few minutes depending on audio length and network conditions. Keep the app open while uploading if prompted. You'll receive a notification when processing completes if notifications are enabled.
How do I delete a note?
On the home screen, swipe left on a note card and confirm deletion. Notes that are still processing cannot be deleted until processing finishes or fails.
How do I manage app permissions?
Go to iOS Settings → Koonote to manage Microphone, Notifications, and Photos access.
Legal
Operator
Wang Chengxi
Email: [email protected]